Michael Thompson
Vice President · Operations & Sales

Michael
Thompson

Hospitality-first operations leader scaling multi-state portfolios from start-up to eight figures.

Two decades leading multi-state operations across hospitality, residential services, and property management — with full P&L ownership and a track record of record-setting growth.

Get in touch
Mid-Atlantic Region George Mason University
MT Portrait coming soon
$11.1M
Portfolio scaled from $1.8M
500+
Team members led
$9M+
Multi-year contracts secured
95%
Client satisfaction sustained
35%
Admin hours cut with AI tooling
About

A hospitality-first operator who builds the business behind the service.

Michael is a Vice President of Operations & Sales with extensive experience across hospitality, residential services, and property management. He leads multi-state operations with full profit-and-loss accountability, pairing disciplined financial management with a service obsession that keeps clients and teams loyal.

He has provided consulting support to hotel brands including InterContinental Hotels Group (IHG) and Hyatt — sharpening service operations, aligning sales, and lifting guest satisfaction. His strength is turning operational chaos into a repeatable system: strategic planning, business development, process improvement, and the kind of client relationships that win and renew multimillion-dollar contracts.

Recognized for delivering measurable results, streamlining operations, and securing the contracts that strengthen market position.
Experience

Career timeline

Eight years of escalating operations & sales leadership across the Mid-Atlantic.

Oct 2022 — Present
Guardian Service Industries
Mid-Atlantic

Vice President, Operations & Sales

  • Scaled the Mid-Atlantic division from $1.8M to $11.1M, the fastest growth rate in company history.
  • Drove 14% annual profit-margin improvement while reducing overhead costs by nearly half.
  • Lead multi-state operations and a 500+ employee workforce with full P&L accountability for an $11M portfolio.
  • Secured $9M+ in multi-year contracts and expanded market share 18% with Greystar, Gables, and Equity Residential.
  • Implemented AI-driven technology that cut administrative hours 35% and improved reporting accuracy.
  • Champion a hospitality-first model achieving 95%+ client satisfaction and record employee retention.
Nov 2021 — Nov 2022
Planned Companies
Mid-Atlantic

Executive Director, Operations & Sales

  • Directed a $9.5M P&L across 75 residential and mixed-use properties, improving operational efficiency 20%.
  • Led 10 Regional Managers and a 400+ employee workforce, cultivating accountability and service excellence.
  • Secured and expanded high-value contracts, increasing annual revenue 35%.
  • Reduced expenses 30% through streamlined resource allocation and staffing without sacrificing quality.
  • Partnered with senior leadership on strategic planning, budgeting, and market expansion.
Aug 2020 — Nov 2021
Guardian Service Industries
Mid-Atlantic

Regional Director, Operations & Sales

  • Established and grew the Mid-Atlantic market, generating $3.2M by Q4 2020 and $4.6M by end of 2021.
  • Secured and launched 35 residential and mixed-use accounts, expanding the regional portfolio.
  • Led a team of 250+ employees, strengthening training, performance, and retention programs.
  • Reduced costs 25% through data-driven efficiencies while maintaining high client satisfaction.
  • Negotiated strategic partnerships and client agreements that expanded market reach.
Jan 2018 — Mar 2020
Planned Companies
Mid-Atlantic

Senior Operations Manager

  • Oversaw a $5.5M multi-state portfolio, consistently delivering high client satisfaction.
  • Recruited and managed a 150–200 associate workforce with full regulatory compliance across jurisdictions.
  • Increased engagement and retention through recognition and incentive programs.
  • Partnered with leadership to standardize operations and deepen client relationships.
Expertise

What I bring to the operation.

Leadership & Operations
  • P&L Management
  • Executive Operations Leadership
  • Multi-State & Multi-Million-Dollar Portfolios
  • Project Management
  • Operational Analytics
  • Cost Reduction
  • Leadership Development
Sales & Client
  • Sales & Business Development
  • Revenue Growth
  • Client Relationship Management
  • CRM Management
  • Marketing Strategy
Domains
  • Hospitality & Hotel Operations
  • Property Management & Facility Services
  • Real Estate Services
Certifications
  • OSHA Safety
  • CPR/AED (Adult · Child · Infant)
  • ServSafe Manager
  • Microsoft Office 365 — Expert
Software & Platforms
OPERA CloudSalesforceYardiEntrataAppFolioBuildingLinkRealPage / OpsTechnologyMRIQuickBooksSageEnvisionADPWorkdayUKG ProPaycomPaylocityPaycorWinTeam
Trusted by

Premier residential and hospitality brands — including consulting partnerships with IHG and Hyatt.

Greystar
Gables
Equity Residential
IHG
Hyatt
Contact

Let’s build something that scales.

Open to operations & sales leadership roles, consulting partnerships, and business-development conversations across the Mid-Atlantic and beyond.

Email
[email protected]
Phone
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LinkedIn
in/michaelthompson-ops